Privacy Policy


Welcome

This Policy sets out how we handle personal information. When we mention 'we', 'us' or 'CryptoBee' it's because that's who we are and we own and run the CryptoBee websites and applications. If we say 'Policy' we're talking about this Policy. Any other capitalized terms have the same meaning as defined in the Terms and Conditions of Use. Take the time to read this Policy because it forms a part of the user terms for our services. By using our services, you agree to this Policy. If you do not agree to this Policy we won't take it personally, but you may not use our services. Note that upon registration of a user account, you will be asked to confirm your explicit consent to our collection of personal data in accordance with this Privacy Policy.


What type of personal information do we collect?

We collect certain personal information about visitors and users of our site. The most common types of information we collect are things like: user names, email addresses, other contact details, transactional details, support queries, and web analytics data. For verification purposes, and to protect our users, we may request personal documents such as government IDs.


How we collect personal information

We may collect personal information directly when you provide it to us, automatically as you navigate through our websites or applications, or when you use our associated services, as well as by using tracking technologies such as cookies, web beacons and other web analytics software or services.

When you provide personal information to us via the websites or applications you're consenting that we can collect and use that information in line with this Policy and our Terms and Conditions of Use. You are likely to provide personal information when you complete user registration and subscribe to benefit from any of our services, including subscribe to a newsletter, email list, submit feedback, write a review, enter a contest, fill out a survey, or send us a communication.

If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our site.


How we use personal information

Without your permission, we shall not rent, sell, or disclose personal information about you with third parties, except when necessary to provide services that you have requested or contracted us to perform, and as otherwise provided in this Policy. We may use your personal information in order for us to:

    1. Operate the websites and applications and provide you with services described on them, like to verify your identity when you sign in to them, to facilitate and process transactions that take place on the websites and applications, and to respond to support tickets.
    2. Customise our services on our websites and applications, like advertising that may appear on them or emails, in order to provide a more personalised experience.
    3. Update you with operational news and information about our services like to notify you about changes to our websites and applications, website and application disruptions or security updates.
    4. Provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you.
    5. Carry out technical analysis to determine how to improve the website, applications and services we provide.
    6. Monitor activity on the Site, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the websites and applications.
    7. Manage our relationship with you, like by responding to your comments or queries submitted to us on the websites and applications or asking for your feedback or whether you want to participate in a survey.
    8. Manage our legal and operational affairs.
    9. Train CryptoBee staff about how to best serve our user community; and
    10. Provide general administrative and performance functions and activities.


When may we disclose your personal information

We may disclose personal information to people like:

    1. Subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above).
    2. Our professional advisers (lawyers, accountants, financial advisers, etc).
    3. Regulators and government authorities in connection with our compliance procedures and obligations.
    4. A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase; and
    5. Other people where we are authorised or required by law to do so.

We use a network of global subcontractors and service providers in order to ensure that we maintain the best possible service standards. Some of the subcontractors and service providers to whom we may disclose your personal information, like service providers who provide us with cloud storage solutions, may be based in different regions or countries. In order to protect your information, we will disclose your personal data only to persons or organizations that we believe maintain adequate data security, and will respect data subjects' rights over their personal information.


How we store your personal information

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.


How can you access or correct your personal information

You can access some of the information that we collect about you by observing the account creation form when you request to register with us. You may request access to other information we hold about you and to request corrections of any errors in that information. You may also request us to close your account and delete all your personal information in our possession. We may accede to such requests accordingly with GDPR and if the personal information is no longer necessary to render in relation to the purpose for which it was collected, and if otherwise there is no compelling reason to continue processing such data. However, we may refuse requests to delete data under the following circumstances:

    • To exercise the right of freedom of expression and information;
    • To comply with a legal obligation or when retention of data is required by official authority;
    • For purposes required by the public interest; or
    • The exercise or defense of legal claims.

To make a request regarding your personal data, contact our privacy champion using the contact details at the end of this Policy. We will require you to verify your identity before we respond to a data request. We will endeavor to respond to such requests within 30 days, and provide the information in a commonly used electronic format. If the data request is complex, we may extend this period to 60 days. For data requests that are manifestly unfounded, excessive or repetitive, we may charge a reasonable administrative fee to respond.


Choices regarding control of your personal information

Where we have your consent to do so (e.g if you have subscribed to access our trading services or are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can 'opt-out' of such communications if you would prefer not to receive them in the future.

If your email address has changed and you would like to continue to receive our emails, you will need to access your user account and send us a request through our customer support form to request an update to your email address information in your user account settings and sign-up again for those emails that you want to receive.

If we send emails with commercial content we will generally include an 'unsubscribe' facility that you can use to opt-out of further communications. To opt-out, just follow the instructions in the email. We might not include an opt-out facility in important operational and service-based emails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our websites and applications you agree that we do not need to include opt-out facilities in those messages.

At any time, you may request us to stop processing your personal data for direct marketing purposes.


Information about minors

You must be at least 18 years old to use our websites and applications. If we suspect that you are younger than 18, we may terminate your account and delete or safeguard your personal information accordingly.


Information you make public or give to others

If you make your personal information available to other people, we can't control or accept responsibility for the way they will use or manage that information. For example, you may share personal information in the reviews that you post on our websites and applications, or when you share your their use via social media. Before making your information publicly available or giving your information to anyone else, think carefully. If you're sharing information via another website os social media, check the privacy policy for that site to understand its information management practices as this Policy will not apply.


When we need to update this Policy

We may need to change this Policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the Policy, the changes will be effective straightaway. We'll usually publish information about changes to be made to this Policy on our websites, but please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this Policy.


How to contact us

If you have any questions about our privacy policies, if you have any concerns about how we've been managing your personal information, or if you think we have not been complying with applicable privacy law, please contact us using the 'Contact us' links or action buttons on the websites and applications.

If you have any complaint, we will do our best to consider it and contact you to resolve the matter.